Find answers to common questions about shopping at Situ Watch Factory. If you don't find what you're looking for, our customer service team is always happy to help.
1
How do I place an order?
You can place orders directly on our website 24/7 or call our customer service team during business hours at +91 9782473777. Online orders require account creation for order tracking.
2
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex), UPI payments, net banking, and select digital wallets. All transactions are secured with 256-bit SSL encryption.
3
Is my payment information secure?
Absolutely. We use PCI-DSS compliant payment gateways and never store your full card details on our servers. All transactions are processed through secure payment processors.
1
How long does delivery take?
Standard delivery takes 3-7 business days after processing (1-2 business days). We offer express 24-hour delivery in select metro cities for eligible products.
2
Do you offer international shipping?
Currently we only ship within India. We're working to expand our shipping options in the future.
Yes, once your order ships, you'll receive a tracking number via email/SMS that you can use to monitor your package's journey to you.
1
What is your return policy?
We accept returns within 7 days for damaged, defective, or incorrect items. The product must be unused, in original packaging with all tags. Personalized items cannot be returned.
2
How do I initiate a return?
Contact our customer service within 24 hours of delivery. Provide order details and photos if applicable. We'll email return instructions if eligible.
3
What warranty comes with my watch?
Warranty periods vary by brand (2-5 years). The warranty covers manufacturing defects but not normal wear, battery replacement, or damage from accidents.
1
Are your watches authentic?
Yes! We are an authorized dealer for all brands we carry. Every watch comes with full manufacturer warranty and authenticity certificates where applicable.
2
Can I get my watch engraved?
We offer engraving services for select models. Look for the "Personalize" option on product pages or contact us for custom requests.
3
How do I care for my watch?
Avoid extreme temperatures, chemicals, and impacts. For water-resistant models, have gaskets checked annually. We provide detailed care instructions with each purchase.
