Terms & Conditions

Thank you for visiting Situ Watch Factory, an authorized retailer of premium timepieces. By using our website or making a purchase, you agree to these terms. Please read them carefully.

Order Booking & Purchase Agreement

1

All orders constitute a binding purchase agreement between you and Situ Watch Factory.

2

Orders may be placed online or via phone with our customer service team (+91 XXXX XXX XXX).

3

Each watch brand has its own warranty terms which become applicable upon purchase.

Orders are only processed after full payment confirmation from your bank or card provider.

Payment Options

Visa/Mastercard
Debit Cards
Net Banking
UPI/Wallets

All payments are processed through PCI-DSS compliant gateways. We never store your card details.

Product Pricing

  • All prices are in INR and inclusive of GST unless stated otherwise.
  • We reserve the right to correct pricing errors (you'll be notified).
  • Prices may change without notice but confirmed orders will be honored.
  • Special offers cannot be combined unless specified.

Delivery Policy

1-2 Days

Order Processing

3-7 Days

Standard Delivery

24h

Metro Express

Available in select metro cities for eligible products.

All deliveries require signature confirmation.

Please inspect packages before signing.

Return & Warranty Policy

Accepted Returns

  • Damaged during transit (report within 24 hours)
  • Incorrect item shipped
  • Manufacturer defects (within brand warranty period)

Non-Returnable

  • Personalized/customized watches
  • Opened and used products
  • Sale/clearance items (unless defective)
Manufacturer Warranty

2-5 years depending on brand (see product page)

Service Centers

Authorized service network across India

Return Process:

  1. Contact customer support within 24 hours of delivery.
  2. Provide order details and photos if damaged.
  3. We'll email a return authorization if eligible.
  4. Ship with original packaging and documents.
  5. Refund processed within 7-10 business days.

Note: Return shipping costs are customer's responsibility unless we shipped wrong/damaged item.

Brand-Specific Terms

Certain brand sections (like Rolex) may contain embedded content governed by the manufacturer's terms:

When interacting with these sections, the respective brand's policies apply.